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Posted on: December 20, 2017

Spectrum is converting to full digital programming beginning in January.

Spectrum Cable TV customers:

Spectrum is converting to full digital programming beginning in January.  Changes include moving the Town and School District channels to a new location in mid-January:

* School District's Channel 15 will be located on Channel 1301 on the Basic tier.

* Government Channel 12 will be located on Channel 1303 on the Basic tier.

Here is the information the Town received regarding the Spectrum Cable TV changes:

Charter Spectrum is making some exciting changes for our customers in the Western New York – Rochester area. We’re upgrading our cable television service to a digital-only signal that will allow us to deliver to customers a substantial increase in HD channels. Over time, television technology has advanced from an analog format to a higher-quality digital signal. This upgrade will provide Charter Spectrum customers with enhanced picture and sound quality, a more expansive channel offering and exciting new products and services, including access to thousands of free On Demand programming choices.

Beginning on or after January 9, 2018, Charter Spectrum will begin removing the remaining analog channels on our lineup and delivering only higher-quality digital signals to each television outlet in the home. Over 90% of Charter Spectrum customers are already using digital equipment (set top boxes, digital adaptors or CableCard devices) to view their television programming. For customers without Charter Spectrum-issued digital equipment, this upgrade will require the installation of a Charter Spectrum set top box or CableCard device on each television.

To ensure a smooth transition, Charter Spectrum is providing free equipment offers to customers, depending on their status and current equipment, for a specified period of time. These offers will be communicated to customers in greater detail through direct mail. Upon the expiration of the free equipment offer, applicable standard rates will apply.

Our priority is to ensure that our customers do not experience any disruption to their service when the 100% digital upgrade occurs. In the coming weeks, Charter Spectrum will be actively communicating with customers through direct mail and an informational website.

Concurrent with this all-digital upgrade, Charter Spectrum will be encrypting all television channels, including the basic tier of service and grouping similar channels into “neighborhoods.” Encryption will result in a more secure network and additional bandwidth to provide more advanced services, and creating channel “neighborhoods” will make it easier for customers to find and access their favorite categories of programming.

Beginning on or after January 9, 2018, Public, Educational, and Government Access Channels (PEG Channels) will be relocated into a “Public Affairs Neighborhood.” The new locations of each of the PEG Channels may be found below.

* School District's Channel 15 will be located on Channel 1301 on the Basic tier.

* Government Access Channel 12 will be located on Channel 1303 on the Basic tier.

All PEG channels will be searchable on the Program Guide, which will be available to customers going forward. Charter will be actively communicating channel changes through direct mail to customers and an informational website: www.spectrum.com/digitalnow.


If you have an existing set-top box, digital transport adapter (DTA) or retail device with a CableCARD on each TV you are watching, you should be unaffected by this change. If you connect your cable line directly into the back of your TV, you will need to add digital equipment (Spectrum Receiver or CableCARD) to each TV in your home.


Request your Spectrum Receiver today using one of the options below:
1. Order Online. Simply enter your information, select the number of Spectrum Receivers you need and with the click of a button, we'll ship the equipment directly to your home at no additional cost. You will receive your Spectrum Receivers in 3-5 business days and you can install them when it is convenient for you. You don't even have to leave the house.
2. Call 1-844-278-3408 to speak to a Spectrum Customer Service Representative. We'll ship your Spectrum Receivers directly to your home at no additional cost so you can install them when it is convenient for you. Professional Installation is available for a small fee, ask a Spectrum Customer Service Representative for details.
3. Stop by your local Spectrum Store to pick up a self-installation kit and install them when it is convenient for you.
* The Webster store is located in the plaza on Hard Rd, behind the Burger King.

* If you have Spectrum internet service and Spectrum cable service with 1 cable box, you can use streaming devices on additional TV's with the Spectrum app.

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