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1. There is a Property Under Review Sign in my neighborhood, what does that mean?

If you see one of our Town 'Property Under Review' signs in your neighborhood, that means that property is going through a review process for one of our Boards, either the Planning Board, Zoning Board of Appeals, or Town Board.  

To review project information and submit comments to the Board, please visit:  PROPERTY UNDER REVIEW

2. I received a Post Card about a Public Hearing, how do I find more information?

If you received a Town Post Card regarding an upcoming Public Hearing for a proposed project, please visit our PROPERTY UNDER REVIEW page to view project documents and submit comments. 

3. How do I submit comments or questions for a Property Under Review?

To submit comments or questions regarding a current Property Under Review:

- Complete our online form

- Email: Planning-Zoning@ci.webster.ny.us

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1. What is the deadline for filing exemption applications?

Usually, all property tax exemption applications and renewals are due on March 1 each year. In an effort to protect the health of our seniors and disabled persons, the New York State Legislature passed emergency legislation to automatically renew these two exemptions for applications due March 1, 2021 ONLY.  For more information visit our Exemptions page.  New applicants must still apply by March 1, 2021. Applications received after that date may be considered for the following tax year, but sometimes you may need to re-file with updated information.

2. The county assessment portal doesn't show owner's names. How do I verify the ownership on a property?

For the most recent ownership information, you may call us at (585) 872-7051 or access the public computer in our office, which is located at: Town Hall 1000 Ridge Rd. Webster, NY 14580. Recent sales data may take several weeks to arrive in and be processed by our office.  

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1. How can I properly dispose of prescription medications & sharps?

For residents looking to properly dispose of prescription medications and sharps, please visit our Prescription Drop Box page for additional information.

2. Is there a mobile DMV in town?

At this time the mobile DMV is not operating at the Webster Public Library.

Residents in need of DMV services can book appointments online:  Appointment Scheduling

For more information please visit: monroecounty.gov/dmv

3. Do I need to license my dog?

Dogs four months and older in the Town or Village of Webster must be licensed through the Webster Town Clerk. Licenses are renewable annually with proof of a current rabies vaccination, and can be brought into the office or mailed in to the Town Clerks Office, 1000 Ridge Road, Webster, NY 14580

The original license is easiest to apply for in person at the Town Clerk's Office.  Please bring your updated rabies certificate and proof of spay or neuter when licensing your dog. 

Town of Webster Dog Licensing Fees (Cash or Check only)

• $10.00 - neutered / spayed dogs
• $20.00 - un-neutered / un-spayed dogs
• $2.00 late charge added if license is renewed after 90 days from due date

Animal Control & Dog Licensing | Webster, NY - Official Website

4. How do I obtain a marriage license?

To Obtain a Marriage License:
Licenses are issued Monday – Friday, 8:45 AM – 3:45 PM
Please call (585) 872-7055 or visit: Marriage Licenses

5. How do I obtain a handicap parking permit?

Please visit our website for the permit application and guidelines:  Permits for People with Disabilities 

6. Is there a Farmer's Market in Webster?

Webster's Joe Obbie Farmers Market:

Location:  Webster Towne Center Plaza (near the Gazebo), 1028 Ridge Road

Market Days:  Every Saturday morning beginning the second week in June through the last Saturday of October

Market Hours:  8:30 a.m. - 1:00 p.m.  through October 31, 2020

Website

7. Who do I contact for Tree issues?

For homeowners that are concerned about a tree(s) on their property, please fill out a tree evaluation online form using the link below:  

You will be asked to provide information about the tree(s) and our Town staff will review the information and determine next steps.  
Form Link: /FormCenter/Building-Department-8/Tree-Evaluation-Form-54

8. What are the clubs or organizations in Webster that I could join?

For information on all Webster clubs and organizations please visit:  Organizations and Clubs | Webster, NY - Official Website

9. Where are the trails located for walking, hiking, or biking?

The trails in Webster are maintained by the Friends of Webster Trails.  

Please visit their website to find detailed trail maps:  Friends of Webster Trails – Where trails are worth walking 

Friends of Webster Trails (FWT) is a non-profit 501(c)(3) organization enthusiastically serving as the volunteer arm of the Webster Parks and Recreation Department. When FWT was established in 1997 its only activity was the maintenance of the Hojack Trail. With the Town’s acquisition of open space, FWT has now built 19.5 miles of trails in the Whiting Road Nature Preserve, Gosnell Big Woods Preserve, Four Mile Creek Preserve and other properties. These trails provide a place for hiking, cycling, running, cross-country skiing, and snowshoeing.

10. Where do I find information about Town Board Meetings?

For all meeting agendas, minutes, and results, please visit: Current Board Meeting Agendas and Minutes  

For all project information for Planning, Zoning, and Town Board meetings, please visit: Planning, Zoning & Town

11. How can I receive Town Notifications?

To sign up for Town notifications via email or text, please sign up at:  Notify Me 

12. Where are the Town Facilities located?

Town Hall and Police Department:  1000 Ridge Road

Courts:  1002 Ridge Road

Highway Department:  1005 Picture Parkway

Library: 980 Ridge Road

Recreation Center:  1350 Chiyoda Dr.  

Sewer Treatment Plant: 226 Phillips Rd.

13. When is Town Hall closed for Holidays?

For the Town Holiday Calendar:  PDF LINK

14. Is there a Noise Ordinance in Webster?

Webster Town Code outlines our Noise Ordinance, including permitted sound levels:  Town Code LINK

To report a Noise concern, please use our Online Report Form

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1. Why are there flags in my front yard?

For information regarding all current Utility Work, please visit our website:  http://ci.webster.ny.us/639/Current-Projects

2. How do I find out what roadwork is happening in my neighborhood?

For all upcoming work being done in town related to roadwork (paving, chip sealing), and utility work (internet, water, sewer, etc.), please visit our Highway Department Current Projects page at: ci.webster.ny.us/639/Current-Projects

3. My mailbox was damaged by a snow plow, can the Town fix it?

The Town will replace mailboxes damaged during snow operations.  Please complete our online form to report it:  Mailbox Report Form

4. Does the Town pick up brush/tree limbs?

The Town of Webster does not provide this service. Exceptions are determined by Town and/or County officials and may include wind sheer, microburst, and ice storms.  Residents can check with their waste hauler to see if they can accommodate their needs.  If not, they will have to make arrangements with a private contractor. 

5. Does the Town provide a "Spring clean up"?

The Town does not provide a spring clean up.  Residents can check with their waste hauler company regarding pick up of brush, or branches.  

6. When is leaf mulch available for residents?

For updates on when mulch is available for residents, for pick-up or home delivery, please visit out Highway Dept. Updates Page:  ci.webster.ny.us/534/Updates-Mulch-Leaf-Pick-up-Snow-Roadwork

7. When do I need a permit?

If you are digging or excavating anywhere for anything in the ROW (right of way), you need a 149 permit from the Highway Department.  

LINK:  149 Permit

Driveways:

All driveway modifications require a permit whether you are just resurfacing or altering its original construction.

8. Does the Town pick up dead animals?

Yes we do, when they fall within the Town right-of-way. Call the Highway Department at (585) 872-1443 with the type of animal and location.

9. Who is responsible for the pond in my yard/neighborhood?

Most neighborhood ponds fall under the jurisdiction of the Town. The Town's responsibility is solely functionality of the pond. Aesthetics are not the Town's responsibility. The ponds are the Town's flood control mechanism.

10. Does the Town restore or armor damage from erosion?

The only time the Town remedies erosion damage is when it is an eminent threat to our roadways or utilities.

11. Why is the Town trimming/pruning trees in my yard/neighborhood?

Periodically the Town conducts this operation for longevity and maintenance of the roads, as well as, the safe passage by larger vehicles on the roadways.

12. There is a street light out on my street, who do I call?

Do you need to report an issue with a streetlight in your neighborhood?

Please complete the Online Form to report a streetlight concern.  

Town staff will review your report and determine the next steps to address the issue.  

13. Does the Town recycle Christmas trees?

Yes. You may drop off your Christmas tree at the Highway Department any time between December 26th and February 28th.

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1. How do I request information about my property?

To request information and assistance, please complete the online request form

or contact the Building Department at:  585-872-7036

2. Who do I contact for work within the Right-of-Way?

For any utility work being done in your front yard, within the Town's Right-of-Way, please contact our Highway Department at (585) 872-1443.

This includes work on the following utilities: fiber optic, cable, telephone, electric, water and gas.

3. Who do I contact for flooding in my yard or basement?

For any issues related to water or drainage, please contact our Highway Department at (585) 872-1443.

4. Who should I contact for a Code Enforcement question?

For any questions or concerns regarding Code Enforcement in Webster, please contact:

Phone:  (585) 872-7035

Email: codeenforcement@ci.webster.ny.us

5. What are the Town requirements for Pools or Hot Tubs?

Pools and Hot Tubs:

Residents: Please complete this supplemental form, along with a building permit application to apply for a pool or hot tub permit.  Residents can also contact the Building Department at (585) 872-7036.

6. What are the Town requirements for Decks, Fences, or Sheds?

For residents who want to install a deck, fence, or shed on their property, please visit our website:  Permit Information & Applications 

or contact the Building Department at:  585-872-7036

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1. Are there any job opportunities with the town at this time?

Please visit our Jobs Page to view all current job opportunities available at the Town of Webster. 

Keep up to date with our job opportunities by registering for notifications and by following Webster on Facebook, Indeed and LinkedIn. 

Employment Opportunities

2. How do I apply for a position at the Town?

Visit our Jobs Page, and details for applying are listed for each opening.  Job seekers can also complete a  seasonal job application  

For questions, contact our Human Resource office at: 

Email: hr@ci.webster.ny.us

Phone: (585) 872-7083

Civil Service Employment Application

3. How do I learn more about employee benefits?

The Town of Webster values its employees and provides them with a comprehensive and cost-effective suite of employee benefits, including health insurance, dental, pension, leave accruals and wellness.  

Visit our Employee Benefits page for more information.  

4. How do I learn more about Civil Service?

The Civil Service system was created in Article V, Section 6 of the New York State Constitution. 

Visit the Monroe County Civil Service Commission or FAQ for more information.

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1. Do you offer summer camps and sports camps?

Yes! We offer a variety of fun camps, sports camps, trip camps and programs for all ages. Please visit our Program Registration  page or call the office at (585) 872-7103

2. How do I register for programs?

You can register for programs by visiting our Program Registration page stop by our office or call (585) 872-7103.

3. Do I need to purchase a membership to use the Webster Recreation Center?

No, a membership is only required to use the Fitness Center. However, we do require a Non-Fitness card for people interested in walking or attending open gym.

4. How do I rent a room, lodge or shelter?

To rent a room or lodge, please give our office staff a call at 872-7103. Shelters can not be rented but are available on a first come, first served basis.

Facilities

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1. How do I register my business with the Webster Police Department?

The online Business Registry form can be used by businesses that are located within the Town or Village of Webster, NY to notify or update the Webster Police Department who they would like to be contacted in the event of an incident after hours as well as the critical details of the location. All information submitted will be verified before being considered valid. If you have any questions about this form please contact Sgt. Engel (585) 872-1216 x 3344.

LINK:   Business Registry Form

2. How can I find out if there is a sex offender living near me?

The Webster Police Department proactively monitors individuals that reside in Webster, NY and are on the NY Sex Offender Registry. You can click on the link below to find more information about those individuals.

https://www.criminaljustice.ny.gov/SomsSUBDirectory/search_index.jsp

Sex Offender List

3. How can I get a copy of my police report?

Copies of approved accident reports are available to the driver, registered owner, occupants and individuals who sustained property damage free of charge. Insurance companies and attorneys must pay a fee of $0.25 per page. Accidents reports are usually available five business days after the accident. Copies can be picked up in person at 1000 Ridge Rd, Webster, NY at the reception window. Copies of approved criminal or incident reports are available to the victim free of charge. Anyone else that is requesting a copy of a incident or criminal report will need to submit a Freedom of Information request through the Webster Town Clerk's office at 1000 Ridge Rd, Webster, NY 14580.

Crime Reports.com

4. What is the Webster Police Department's Use of Force Policy?

For the Webster Police Dept. Use of Force Policy, please select the link below:

Use of Force Policy PDF LINK

5. How do I get my car seat installation inspected?

Caregivers have the opportunity to have their child safety seat installation checked by Webster Police Officers that are National Child Passenger Safety Certified Technicians. Click on the Child Safety Seat link to submit a request for an appointment and one of our Technicians will contact you with further information.

6. Can the Police check on my house if I am out of town?

Residents of the Town and Village of Webster who are going to be away from their home can click on the House Check Request link, complete the online form and it will be submitted to the Webster Police Department.

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1. Does Webster have a Senior Center?

Yes our Senior Center is located in our Recreation Center at 1350 Chiyoda Drive. 

For information on the Senior Programs, please visit our Website LINK or call:

Senior Coordinator, Daphne Geoca at 585-872-7103 x7105

2. How do I register for Senior Programs?

To view our current senior programs and register for classes, please visit our Website LINK.

3. Is there a Senior Nutrition Program?

 *Monroe County Senior Nutrition Program* 

Who is eligible for a meal? 

• Any person age 60 or older, regardless of residency, is eligible. This includes staff members and volunteers at the meal site who are age 60 or older. 

• A spouse of any age of an eligible participant as defined above. 

• Disabled persons under the age of 60 who reside at the home of an eligible participant & accompany that person to the meal site. 

• Disabled persons under age 60 who reside in housing facilities where congregate meals are served. 

• Volunteers of any age who assist in the meal service during meal time. 

For more information, contact:  Daphne Geoca at  585-872-7103 x 7105 

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1. How are sewers placed in the town?

The Town of Webster does not decide where sewers will be constructed. Residents sign a petition and give it to the Sewer Department. The department sets up a meeting, and if more than 50% of the residents in the proposed area vote yes to extend sewers to that area, then the department will hire an engineer to give a cost estimate of what it will cost each homeowner over a 20-year period.

The department then has another meeting with the affected properties and again requires more than 50% of the property owners to say yes once they know the total cost. If that happens, the Town Board will hold a public hearing and then vote to approve the project.

Sewer Department

2. Where is my sewer lateral?

The Sewer Department has a limited record of where laterals are on private properties in the town. When purchasing a house with sewers, please direct this question to the seller.

3. What should I do if my sewer is plugged?

The town is responsible for keeping the main sewer lines clear and running. If you have a slow acting drain, you will need to call a plumber. If it is backing up into your toilet or washtub or is under pressure, then contact the Sewer Department at (585) 265-0505.

4. What causes sewer odors in the house?

Sewage has a natural tendency to produce odors. All sewers have some odors. The plumbing system in your home is designed to prevent these odors from entering the house. If you are experiencing odors indoors, it is likely that there is a problem with the vapor trap.

5. What is the purpose of a vapor trap?

Every water fixture in your house has a vapor trap. This "U" shaped pipe is clearly visible under sinks, and is present in some form on all lines draining to the sewage system. The "U" shape holds water, preventing gases from backing up from the sewer into the house through the sink drain.

6. What is the purpose of the roof vent?

All houses have plumbing vents that extend through the roof. These vents allow air to flow both in and out of the house plumbing system, helping water to flow through the pipes. Working in combination with the vapor traps, gases from the sewer system are vented safely through the roof.

7. What causes blockages to occur?

Blockages can occur for two reasons. The first is the accumulation of material inside of the line. Draining unsuitable substances through the sewer, such as kitchen fats and greases or sand, clay or mud, can cause a build up and blockage in otherwise properly constructed sewers. However, the proper operation of a sewer line requires that the line is constructed "on grade", that is with a consistent slope. High or low areas along a line will cause small amounts of greases, soap scum and other material to accumulate, eventually causing a blockage. "Clean Outs" provide the homeowner or sewer drain contractor an access point for sewer line maintenance. 

The second cause of blockages is the presence of sand or roots entering the line through a break or other damage to the line. Tree roots will seek out sources of water, such as sewer lines, and will enter even the smallest cracks in the line. Roots will inevitably clog a sewer line. Larger cracks will not only allow roots to enter, but will cause sand and dirt to enter the line, blocking the flow. As dirt flows into the line, a small "sink hole" or depression appears in the ground above the leak. These sink holes almost always indicate a problem with a sanitary sewer line or a storm drain, and therefore should be investigated or reported.

8. How do I tell if it is a problem with the house or the sewer system?

Most problems with sluggish drain areas are caused by problems with the homeowner’s sewer line. Unless there is reason to suspect otherwise, we recommend that you contact a plumber or drain cleaner to restore sluggish or blocked drains. Occasionally, a plumber will suggest that the blockage is in the Town maintained portion of the sewer line. In those cases, call us at 265-0505 and we will investigate.

9. Whom do I call if I have a sewer problem?

Call the Sewer Department at (585) 265-0505 where personnel are on call 24 hours a day. If a Dispatcher is not inside the building, please call 340-1368, a telephone answering service will take any messages and forward it to a Sewer employee. The employee will return your call and respond to the problem.

10. Is my home or property connected to the Town's sanitary sewer system?

If you feel there is a question of whether your home or business is connected to the sewer system, please call the Sewer Department at (585) 265-0505.

11. What is the difference between a sanitary sewer and a storm sewer

Sanitary Sewers are sewers that take waste from your home such as toilets, showers, bathtubs, sinks, and laundry machines which goes to the Town's wastewater treatment plant and gets processed before it goes into Lake Ontario. If you have a sanitary sewer issue call 265-0505. 

Storm Sewers carry rain water from your gutters, driveways, and sump pumps straight to Lake Ontario with no treatment process. If you have a storm sewer issue call 872-1443.