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1. What is the deadline for filing exemption applications?

Usually, all property tax exemption applications and renewals are due on March 1 each year. In an effort to protect the health of our seniors and disabled persons, the New York State Legislature passed emergency legislation to automatically renew these two exemptions for applications due March 1, 2021 ONLY.  For more information visit our Exemptions page.  New applicants must still apply by March 1, 2021. Applications received after that date may be considered for the following tax year, but sometimes you may need to re-file with updated information.

2. How do I verify an assessment on a property?

You may check the following website for the latest assessment. The information is updated each May and July.

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3. The county assessment portal doesn't show owner's names. How do I verify the ownership on a property?

For the most recent ownership information, you may call us at (585) 872-7051 or access the public computer in our office, which is located at: Town Hall 1000 Ridge Rd. Webster, NY 14580. Recent sales data may take several weeks to arrive in and be processed by our office. Owner information from the latest Final Assessment Roll can be found at 

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1. When do I need a permit?

If you are digging or excavating anywhere for anything in the ROW (right of way), you need a 149 permit from the Highway Department.  

149 Permit

Driveways:

All driveway modifications require a permit whether you are just resurfacing or altering its original construction.

2. Does the Town pick up brush/tree limbs?

The Town of Webster does not provide this service. Exceptions are determined by Town and/or County officials and may include wind sheer, microburst, and ice storms.

3. What do residents do with their brush/tree limbs?

Residents can check with their waste hauler to see if they can accommodate their needs.  If not, they will have to make arrangements with a private contractor. 

4. When does leaf mulch (Black Gold) go up to the Town Hall?

After April 1st weather pending.

5. Does the Town provide a "Spring clean up"?

No we do not.

6. Does the Town pick up dead animals?

Yes we do, when they fall within the Town right-of-way. Call the Highway Department at (585) 872-1443 with the type of animal and location.

7. Who is responsible for the pond in my yard/neighborhood?

Most neighborhood ponds fall under the jurisdiction of the Town. The Town's responsibility is solely functionality of the pond. Aesthetics are not the Town's responsibility. The ponds are the Town's flood control mechanism.

8. Does the Town restore or armor damage from erosion?

The only time the Town remedies erosion damage is when it is an eminent threat to our roadways or utilities.

9. Why is the Town trimming/pruning trees in my yard/neighborhood?

Periodically the Town conducts this operation for longevity and maintenance of the roads as well as the safe passage by larger vehicles on the roadways.

10. There is a street light out on my street, who do I call?

Call RG&E at (585) 771-6780 to report any street lighting issues. If you live in Webster Commons only, call (585) 872-7027.

11. Does the Town recycle Christmas trees?

Yes. You may drop off your Christmas tree at the Highway Department any time between December 26th and February 28th.

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1. Are there any job opportunities with the town at this time?

Please click the link for Employment Opportunities

2. How do I apply for a position at the Town?

Download the employment application and return it directly to:
Town of Webster
Human Resource Department
1000 Ridge Road
Webster, New York 14580

Civil Service Employment Application

3. How do I find out about Civil Service job openings and exam schedules?

Visit the Monroe County Civil Service Website

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1. What are the library hours and directions?

Library hours and directions to the library can be found on the Webster Public Library's website. Library Hours and Directions

2. How can I contact the library?

For information on how to contact the library, please view the following webpage. Contact the Webster Public Library

3. How can I become a Friend of the Webster Public Library?

To become a Friend of the Webster Public Library, please view the following webpage. Friends of the Public Library

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1. Do you offer summer camps and sports camps?

Yes! We offer a variety of fun camps, sports camps, trip camps and programs for all ages. Please visit our website at https://webtrac.ci.webster.ny.us or call the office at (585) 872-7103.

2. How do I register for programs?

You can register for programs by visiting https://webtrac.ci.webster.ny.us., stop by our office or call (585) 872-7103.

3. Do I need to purchase a membership to use the Webster Recreation Center?

No, a membership is only required to use the Fitness Center. However, we do require a Non Fitness card for people interested in walking or attending open gym.

4. How do I rent a room, lodge or shelter?

To rent a room or lodge, please give our office staff a call at 872-7103.
Shelters can not be rented but are available on a first come, first served basis. Facilities

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1. How do I register my business with the Webster Police Department?

The online Business Registry form can be used by businesses that are located within the Town or Village of Webster, NY to notify or update the Webster Police Department who they would like to be contacted in the event of an incident after hours as well as the critical details of the location. All information submitted will be verified before being considered valid. If you have any questions about this form please contact Sgt. Engel (585) 872-1216 x 3344.

LINK:   Business Registry Form

2. How can I find out if there is a sex offender living near me?

The Webster Police Department proactively monitors individuals that reside in Webster, NY and are on the NY Sex Offender Registry. You can click on the link below to find more information about those individuals. Sex Offender List

3. How can I get a copy of my police report?

Copies of approved accident reports are available to the driver, registered owner, occupents and individuals who sustained property damage free of charge. Insurance companies and attorneys must pay a fee of $0.25 per page. Accidents reports are usually available five business days after the accident. Copies can be picked up in person at 1000 Ridge Rd, Webster, NY at the reception window.
Copies of approved criminal or incident reports are available to the victim free of charge. Anyone else that is requesting a copy of a incident or criminal report will need to submit a Freedom of Information request through the Webster Town Clerk's office at 1000 Ridge Rd, Webster, NY 14580. Crime Reports.com

4. What is the Webster Police Department's Use of Force Policy?

For the Webster Police Dept. Use of Force Policy, please select the link below:

Use of Force Policy PDF LINK

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1. How are sewers placed in the town?

The Town of Webster does not decide where sewers will be constructed. Residents sign a petition and give it to the Sewer Department. The department sets up a meeting, and if more than 50% of the residents in the proposed area vote yes to extend sewers to that area, then the department will hire an engineer to give a cost estimate of what it will cost each homeowner over a 20-year period.

The department then has another meeting with the affected properties and again requires more than 50% of the property owners to say yes once they know the total cost. If that happens, the Town Board will hold a public hearing and then vote to approve the project. Sewer Department

2. Where is my sewer lateral?

The Sewer Department has a limited record of where laterals are on private properties in the town. When purchasing a house with sewers, please direct this question to the seller.

3. What should I do if my sewer is plugged?

The town is responsible for keeping the main sewer lines clear and running. If you have a slow acting drain, you will need to call a plumber. If it is backing up into your toilet or washtub or is under pressure, then contact the Sewer Department at (585) 265-0505. 

4. What causes sewer odors in the house?

Sewage has a natural tendency to produce odors. All sewers have some odors. The plumbing system in your home is designed to prevent these odors from entering the house. If you are experiencing odors indoors, it is likely that there is a problem with the vapor trap.

5. What is the purpose of a vapor trap?

Every water fixture in your house has a vapor trap. This "U" shaped pipe is clearly visible under sinks, and is present in some form on all lines draining to the sewage system. The "U" shape holds water, preventing gases from backing up from the sewer into the house through the sink drain.

6. What is the purpose of the roof vent?

All houses have plumbing vents that extend through the roof. These vents allow air to flow both in and out of the house plumbing system, helping water to flow through the pipes. Working in combination with the vapor traps, gases from the sewer system are vented safely through the roof.

7. What causes blockages to occur?

Blockages can occur for two reasons. The first is the accumulation of material inside of the line. Draining unsuitable substances through the sewer, such as kitchen fats and greases or sand, clay or mud, can cause a build up and blockage in otherwise properly constructed sewers. However, the proper operation of a sewer line requires that the line is constructed "on grade", that is with a consistent slope. High or low areas along a line will cause small amounts of greases, soap scum and other material to accumulate, eventually causing a blockage. "Clean Outs" provide the homeowner or sewer drain contractor an access point for sewer line maintenance.

The second cause of blockages is the presence of sand or roots entering the line through a break or other damage to the line. Tree roots will seek out sources of water, such as sewer lines, and will enter even the smallest cracks in the line. Roots will inevitably clog a sewer line. Larger cracks will not only allow roots to enter, but will cause sand and dirt to enter the line, blocking the flow. As dirt flows into the line, a small "sink hole" or depression appears in the ground above the leak. These sink holes almost always indicate a problem with a sanitary sewer line or a storm drain, and therefore should be investigated or reported.

8. How do I tell if it is a problem with the house or the sewer system?

Most problems with sluggish drain areas are caused by problems with the homeowner’s sewer line. Unless there is reason to suspect otherwise, we recommend that you contact a plumber or drain cleaner to restore sluggish or blocked drains. Occasionally, a plumber will suggest that the blockage is in the Town maintained portion of the sewer line. In those cases, call us at 265-0505 and we will investigate.

9. Whom do I call if I have a sewer problem?

Call the Sewer Department at (585) 265-0505 where personnel are on call 24 hours a day. If a Dispatcher is not inside the building, please call 340-1368, a telephone answering service will take any messages and forward it to a Sewer employee. The employee will return your call and respond to the problem.

10. Is my home or property connected to the Town's sanitary sewer system?

If you feel there is a question of whether your home or business is connected to the sewer system, please call the Sewer Department at (585) 265-0505.

11. What is the difference between a sanitary sewer and a storm sewer

Sanitary Sewers are sewers that take waste from your home such as toilets, showers, bathtubs, sinks, and laundry machines which goes to the Town's wastewater treatment plant and gets processed before it goes into Lake Ontario. If you have a sanitary sewer issue call 265-0505.

Storm Sewers - Carries rain water from your gutters, driveways, and sump pumps straight to Lake Ontario with no treatment process. If you have a storm sewer issue call 872-1443

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1. When was the special police formed?

The unit was formed during the cold war era of the 1950's

2. What was the orginal name of the Webster Special Police?

The Webster Special Police was originally known as Civil Defense Auxiliary Police and later changed the name to Webster Auxiliary Police. We operated under New York State Civil Defense rules and regulations as administered by the Monroe County Office of Emergency Preparedness until 1997, at which time Auxiliary Police in Monroe County were abolished. Subsequently, our unit was reestablished as the Webster Special Police by the Town of Webster, under Section 158
of New York State Town Law.